ACE MOVING COMPANY

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Frequently Asked Questions

We try to anticipate questions you might have about our company and your move and try to provide the answers here. If you need additional information, please email us at acemoving@aol.com.

1.

What information do you need to schedule my shipment?

Your address, phone numbers, and destination city and state are the primary information that we need to know to schedule your shipment. It is also helpful to let us know at this time if there will be any additional loading or delivery stops and if you will be shipping any unusual items (vehicles, tractors, boats, etc.) 


2.

If our schedule changes, whom should I notify?

Call your move coordinator as soon as possible, even if you do not know what the revised moving dates will be. 


3.

Are there any items that cannot ship?

Yes, we regret that we are unable to ship hazardous, flammable or perishable items. Although we can ship high value items, it is recommended that you personally transport any items that are of extremely high value (monetary or sentimental). You may refer to our list of "What Not To Ship"  for more information on what we cannot haul. 


4.

Do I have to be present for all phases of the moving process?

Yes, as you are the most important participant in the move.  In some instances you may designate someone to be present during the move other than yourself, but you are handing all responsibility over to that designated person, and the are responsible for signing all paperwork, and doing a final walkthrough of the house to make sure that nothing has been left behind at your old house, and that everything has made it, to your new residence.


5.

When will the crew arrive on the loading or packing day?

Unless prior arrangements are made, the crew should arrive between 8:00 am and 10:00 am for both packing and loading. Your move coordinator will be in contact with you prior to the move dates and will advise you of arrival dates and approximate arrival times. In many instances the driver will also contact you personally to confirm the time of his expected arrival.


6.

If our new home is not ready to move into, can we store our household goods?

Yes, storage is available in our fully air-conditioned storage facility.


7.

Will Ace Moving Company move high value items from my home?  

Yes, however, Ace Moving must be advised prior to the move that they are included in your shipment; we will provide you with high value inventory forms for this purpose. For extraordinarily high value items, appraisal (at your expense) may be required. As always, we are more than happy to ship your high value items, however irreplaceable items should always be transported directly by you.


8.

What should I do in the event of a claim or damaged item?  

First, you should always bring the damage to the driver’s attention. Second, you should contact your move coordinator and make them aware of the issues. Your move coordinator will then help you initiate the claim process. When filing your claim, you will need the inventory tag number from the damaged item, description of the item, the nature and extent of the damage, the original cost of the item, the value which you currently place on the item and the date and place of purchase if available.
DO NOT DISCARD ANY ITEM (INCLUDING ANY PACKING) THAT IS DAMAGED UNTIL A REPRESENTATIVE FROM ACE MOVING COMPANY HAS HAD THE OPPORTUNITY TO INSPECT THE ITEMS. FAILURE TO HAVE THE ITEMS AVAILABLE FOR INSPECTION COULD RESULT IN THE CLAIM BEING DENIED.


9.

When will the household inventory take place?

Your household goods including boxes will be inventoried just prior to loading. The driver will note any unusual damages or wear to all of your household items; the inventory for individual boxes will be on the outside of the box, as well as the room that the items came from. You have the right to make any notations in regards to the inventory that you feel are pertinent.

After completing the inventory, the driver will sign the paperwork and will ask you to sign each page. It is important that before signing, you ensure that the inventory is complete, nothing is missing and that the inventory correctly lists the condition of your items. The driver will provide you with your own copies of the inventory and the bill of lading. This paperwork is essentially the "receipt" for your household goods.

At the time your shipment is delivered, it is your responsibility to check the items delivered against the items listed in your inventory as they come into your new residence. If previously un-noted damages are discovered, make a record of it on the inventory form. Be sure to advise the driver of any damages that you find.

After the shipment is completely unloaded, the driver will request that you again sign his/her copy of the inventory to show that you received all of your items. Do not sign the inventories until you are assured that all of your goods arrived. Any exceptions or missing items must be noted on the exceptions sheet and the inventories. You do not need to check all of the boxed contents for damage before the driver leaves your new home, you will have a specific time frame in which you can file claims on these items. When everything is complete, the driver will give you a completed copy of the paperwork. Please be sure to keep both the origin and destination copies of the paperwork for your personal records.